Your Privacy Comes First at uban4d
We handle your account details, payment information and gameplay data with the same care you'd expect from a brand built for Indonesia. This policy explains exactly what we...
Our Privacy Promise
uban4d collects personal information necessary to verify your identity, process deposits via DANA, OVO, GoPay and QRIS, and deliver your gaming experience safely. We never sell your data to third parties. Your account credentials, transaction history and gameplay activity remain encrypted and stored securely within our infrastructure. Where local law permits, we may share payment details with payment processors only to complete
your transaction. You retain the right to access, update or request deletion of your personal information at any time through your account settings or our support team.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Privacy Questions? Contact Us
Email Support
Reach our privacy team at [email protected] for data requests, deletion inquiries or concerns about your personal information handling.
Live Chat
Our support agents are available in-app during lobby hours to clarify policy details and address your privacy concerns immediately.
Account Settings
View and manage your stored personal data directly from your profile page. Update contact details or adjust privacy preferences in real time.
Why Your Privacy Matters to Us
Encrypted Transactions
Every DANA, OVO, GoPay and QRIS payment travels through SSL encryption. Your banking details never touch our unprotected servers.
Regular Security Audits
We conduct third-party security reviews annually to identify and close vulnerabilities before they affect your account or payment data.
Minimal Data Collection
We ask only for information required to verify your identity and process withdrawals. No unnecessary tracking or secondary data harvesting.
No Third-Party Sales
Your account history, gameplay patterns and personal details are never monetized or sold to advertisers, data brokers or external partners.
Indonesia-Focused Compliance
Our infrastructure and data handling practices align with Indonesian consumer protection standards and supported-region regulations.
Transparent Policy Updates
When we change this privacy policy, we notify you in-app and give you 30 days to review before changes take effect.
Consistency Across Our Policies
| Terms of Service | Our terms spell out account eligibility, deposit and withdrawal rules, and dispute resolution — all aligned with this privacy stance. |
|---|---|
| Payment Terms | Deposit and withdrawal policies ensure your DANA, OVO, GoPay and QRIS transactions follow the same security and transparency standards. |
| Cookie Policy | We use only essential cookies to keep you logged in and to track performance metrics — never for cross-site advertising or behavioural profiling. |
| Affiliate Disclosures | If you arrive via a referral link, that relationship is disclosed but does not affect how we handle your personal data or payment information. |
| Data Retention Rules | We store account and transaction data for seven years per Indonesian record-keeping requirements, then securely delete it unless legal hold applies. |
| Marketing Preferences | You can opt out of promotional emails and in-app notifications anytime from your account settings without losing access to your account. |
| Third-Party Integrations | Any third-party service we use (analytics, payment gateways) signs our data-processing agreement and cannot access your full account credentials. |
What We Protect in Your Account
Login Credentials
Your username and password are hashed on our servers. We never store them in plain text and never ask for them via email or chat.
Payment Method Data
DANA, OVO, GoPay and QRIS details are tokenized. We store only a secure reference, not your actual banking or wallet credentials.
Transaction History
Your deposit, withdrawal and gameplay records are encrypted and visible only to you and our compliance team when legally required.
Device Fingerprinting
We recognize your phone or computer to prevent unauthorized login attempts. You can review and revoke trusted devices from your security settings.
IP Address Logging
We log your connection location for fraud detection and account recovery, but never share this data with advertisers or external parties.
Account Recovery Options
If you lose access, we verify your identity using email, phone number or recent transaction details—never by asking for your full password.